Question 1

How late does my flight have to be?

Accepted Answer

Three hours or more at your final destination for flights up to 3,500 km, and four hours for longer flights. Long-haul flights that land between three and four hours late are compensated at a reduced $325.

Question 2

How far back can I claim?

Accepted Answer

In most countries we operate in, three years. Some national laws allow longer. Because checking is free, it's always worth submitting an older flight rather than assuming it has expired.

Question 3

I flew with a low-cost airline on a cheap ticket. Does that matter?

Accepted Answer

Not at all. The regulation ignores the fare you paid. Ryanair and Wizz Air passengers are entitled to exactly the same $270 to $650 as anyone on a flag carrier.

Question 4

What if the airline blames the weather?

Accepted Answer

Weather is a valid defence only if it genuinely made your specific flight unsafe. We check historical weather and air traffic data for that airport and time slot, and a surprising number of these claims turn out to be perfectly winnable.

Claim compensation from any airline flying in Europe

How the major carriers handle claims

Wizz Air

Vueling

Ryanair

TAROM

Lufthansa

Austrian Airlines

Turkish Airlines

Qatar Airways

HiSky

Your airline said no. That is not the final answer.

Questions passengers ask us most

Your flight was disrupted. Your money is still waiting.